Looking for an easy way to reinvigorate your customer service teams?

I have found a great product perfect for training new staff and reenergising current staff. Gamethingy have designed a training game for customer service staff. The game focuses on all of the key areas which are vital to any organisation. Competition is tough and customers demand great service at every interaction they have with every organisation. Regular training for customer service teams is crucial to ensuring we meet those demands.

Time for training can often be limited so we play the customer service training game in short bursts of one hour. The customer service training game can be played over and over again. participants learn whilst having fun, every trainers dream!

Dealing with customer complaints and comments, improving customer retention, building sales are some of the key subjects covered within the game. There is a mixture of multi choice questions and scenarios to stimulate debate within the teams who play.

Whilst playing the game staff brainstorm ways to improve customer retention, improve sales, delight customers and solve everyday problems that arise in a customer service environment.

Participants learn about our customers, explore ways to identify and meet their needs and build loyal relationships with them, the keys to any successful business.

Games are available in various sizes so are suitable for small groups or large teams. Blank cards are also included within each game so you can tailor the game to meet your own specific needs. Certificates are also included as well as easy to understand instructions. You just open your game and away you go!

Building customer satisfaction and loyalty is the key to a profitable business.

Our customers are becoming more demanding and expect higher levels of customer service. Customers who do not receive the level of service they expect vote with their feet and quite often never tell us why they are dissatisfied.

Every trainer working in a customer focused business understands the importance of delivering great customer service training. It can be difficult to constantly come up with new and innovative ideas to keep people engaged and ensure they have fun. We all know we learn more when we are having fun.

Gamethingy have come up with a great range of customer service training games that do just that.

The customer service game introduces the values and behaviours associated with customer service and invigorate and motivate the teams who play it. The game stimulates debate on all key areas of good and bad customer service and gives us an opportunity to discuss current customer feedback. It is a great way of identifying what we do well and what we could do better in a fun and relaxed way.

Everyone has the ability to add value to your organisation; therefore it is vital that we train every member of staff not just front line staff. The game is designed for everyone to play and participate in debating the scenarios that are raised.

Spending time and money training your staff reaps dividends in customer retention. Reinvigorate your teams by playing the customer service training game.

We are often asked if we know of an approach to training that will help reduce costs and deliver training that sticks – the answer is simple, Training Games.

For training material to work, it has to be fun, exhilarating and engaging. The more engaging it is, the more memorable it becomes. The reason that training via a game format is so successful is that it achieves all of these things, delivering a training experience in an exciting, non threatening way.

The purpose of Food Safety Training is to embed the serious message of managing food safety in a way where people's health and welfare are paramount at all times, yet who says this cant be delivered in a fun way? In fact we believe there is no more effective method that to inject fun into the learning environment.

There are several versions of food safety training games available on the market. Most of them use question cards, however, the Food Safety Training Game from Gamethingy.com really stands out as taking a training game to a new level by being a complete board game experience that can be used as a complete training programme.

The Gamethingy.com Food Safety Training Game has been developed for food handlers and food managers of all levels. Participants using the Food Safety Training Game will get a deeper understanding of food contamination, its prevention, food poisoning, premises and equipment.

Gamethingy.com Food Safety Training Games help to recognise and prevent poor food hygiene and enables people to participate in discussion about how to make a positive change in their immediate working environment.

Every year millions of people in the UK suffer from food safety illnesses, with a bit more fun training it could be all so different.

Finding the right diversity training materials is tough for all trainers. I am constantly looking for new and exciting ideas to keep my training fresh and alive. I was really surprised when I came across a website called gamethingy which sells a range of training board games.

I use the original game size for training small groups (6 and under) however I know that they sell much larger versions for over 6 people to play. The Diversity Training Game that I chose covers race, religion and belief, sexual orientation, age and disability.

The questions are a variety of simple yes and no answers, multi choice or straight forward question and answers. The best part of the game for me was the time2talk section which raises some great issues for group discussion. The trainees found the training game really fun to play and there was some lively debate.

Discussing diverse issues in a work environment is tough for most staff so being able to cover them this way was really helpful. We have a very diverse staff and one of the situations was: You overhear a colleague talking about another colleagues ‘odd religious habits’, what should you do? We had a number of devout Christians and Muslims in the group and it was great to hear them discussing issues they had faced at work and how that made them feel. Many of the trainees understood very little about the faiths and beliefs of the others within the group and the discussion helped them bond further as a team.

One of the sections of the game focuses on disability and although we do not have many disabled staff we do have lots of disabled customers. Again the questions stimulated debate and we discussed not only how we can work better as a team but also how we can help our customers enjoy spending time with us.

The original game was £99 and I can use it again and again. There were also blank question cards inside so I could add a couple of questions and scenarios which were important to the group.

Below is a review we found of the Gamethingy.com training games website. We were so impressed we posted it here.

"Just found a great site for diversity training materials – gamethingy.com they not only sell training games but you can download free training stuff.

There is a great boardgame on their site for diversity training. I have never thought about using boardgames in this way for sensitive subjects like diversity and I was amazed at how the trainee’s loved playing it. It took real pressure off me as I could facilitate and they played for an hour and a half without checking the clock once.

It is great for inductions and for mop up training. There are questions on a number of diverse subjects like faith and belief, race, disability, age and sexual orientation. There were a number of scenarios for discussion that really made the groups think about their own behaviours and how their actions could cause offence to certain individuals within the organisation.

When one trainee read out the scenario: A colleague is always telling ‘rude’ jokes, you have asked them to stop as you find them offensive but they just ignore you, what should you do? Another in the group explained that had happened to them in another job. The team had a great discussion about what people find offensive and what other people see as quite acceptable.

I found the session quite challenging for all the trainees including myself. It really helped bond the teams and helped me raise subjects and real life scenarios in our organisation in a comfortable environment.

I was quite sceptical at first how the trainees would find playing a boardgame at a training session but from the reaction and feedback I will certainly now consider using some of the other training games available for dry subjects such as Health and Safety and Food Hygiene, it really has changed my view.

I also used some of the free downloads for ice breakers and energisers and found them to be fun and lively. We used the barriers to listening before playing the Diversity Training Game, which was helpful as we broke down barriers straight away.

I would certainly recommend training games."